How Can We Help You?
Find answers to your questions and get the support you need to make the most of CANDOtherapy.
Get Immediate Help
Live Chat
Available 24/7
Phone Support
(555) 123-4567
Mon-Fri 9am-6pm EST
Email Support
support@candotherapy.com
Response within 24 hours
Crisis Support
If you're experiencing a mental health crisis or having thoughts of self-harm, please seek immediate help:
- • Call 988 - Suicide & Crisis Lifeline
- • Text "HELLO" to 741741 - Crisis Text Line
- • Go to your nearest emergency room
- • Call 911
Browse by Category
General Help
Common questions about using CANDOtherapy
- How to create an account
- Finding the right therapist
- Scheduling appointments
- Payment and billing
- Account settings
For Clients
Support specifically for people seeking therapy
- How to search for therapists
- Understanding therapist profiles
- Preparing for your first session
- Insurance and payment options
- Privacy and confidentiality
For Therapists
Support for mental health professionals
- Creating your professional profile
- Managing your schedule
- Client communication tools
- Verification process
- Platform fees and payments
Frequently Asked Questions
How do I find the right therapist for me?
Use our advanced search filters to find therapists by specialization, location, insurance accepted, and other preferences. Read therapist profiles and reviews to help make your decision.
Is my information secure and private?
Yes, we take privacy and security very seriously. All data is encrypted and we comply with HIPAA regulations. Therapists are bound by professional confidentiality standards.
How much does therapy cost?
Therapy session rates are set by individual therapists and typically range from $80-200 per session. Many therapists offer sliding scale pricing and accept insurance.
Can I change therapists if needed?
Absolutely. Finding the right therapeutic fit is important. You can browse and connect with different therapists at any time through our platform.
How do I cancel or reschedule appointments?
You can manage your appointments through your client dashboard. Please follow your therapist's cancellation policy, which is typically 24-48 hours notice.
Do you offer crisis support?
CANDOtherapy is not a crisis service. If you're having thoughts of self-harm or suicide, please call 988 (Suicide & Crisis Lifeline) or go to your nearest emergency room.
Need More Help?
Can't find what you're looking for? Our support team is here to help you every step of the way.